Privacy policy

Last Updated: [INSERT DATE]

ELVAANO respects your privacy and is committed to handling customer information responsibly.

This Privacy Policy explains what information we may collect, why we collect it, how we use it and when it may be shared with service providers necessary to operate our online store.

INFORMATION WE COLLECT

When you place an order, contact us or interact with our website, we may collect information such as:

• Full name
• Phone number
• Email address
• Delivery address
• City and postal information where applicable
• Order details
• Product information
• Customer support messages
• Information you provide when contacting us

We may also automatically receive certain technical information when you visit our website, such as device type, browser information, IP address and website usage information through cookies or similar technologies.

HOW WE USE YOUR INFORMATION

We may use customer information to:

• Process and fulfill orders
• Confirm COD orders
• Arrange product delivery
• Communicate with customers
• Provide customer support
• Process returns and refunds
• Prevent fraud or misuse
• Improve our website and services
• Understand customer interactions with our website
• Send marketing communications where permitted or where you have provided appropriate consent
• Meet applicable legal or operational requirements

SHARING YOUR INFORMATION

We may share necessary information with trusted service providers who help us operate our business.

These may include:

• Courier and delivery companies
• Shopify and website service providers
• Payment service providers where applicable
• Customer support services
• Analytics and advertising platforms
• Technology and security service providers

We only intend to share information that is reasonably necessary for the relevant business purpose.

We do not intend to sell your personal information as a standalone product.

Our website may use cookies and similar technologies to improve website functionality, understand website usage, remember preferences and support advertising or analytics.

You may be able to manage cookies through your browser settings.

MARKETING

Where applicable, ELVAANO may use customer information for marketing communications.

You may contact us if you no longer wish to receive promotional communications from us.

DATA SECURITY

We take reasonable measures to protect customer information against unauthorized access, misuse, loss or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

DATA RETENTION

We may retain customer information for as long as reasonably necessary for order fulfillment, customer support, business records, security, dispute resolution or legal and operational purposes.

YOUR QUESTIONS AND REQUESTS

If you have questions about your personal information or this Privacy Policy, contact us:

Email:
naseemkh9001@gmail.com

Phone / WhatsApp:
03142102406

BUSINESS ADDRESS

ELVAANO
Shop No. LG-9,
Madina Market, Kasi Road,
Quetta, Pakistan

POLICY UPDATES

We may update this Privacy Policy from time to time.

Any updated version may be posted on this page with a revised "Last Updated" date.

ELVAANO
Smart Solutions for Everyday Living