Refund policy
RETURN & REFUND POLICY
At ELVAANO, we want our customers to receive their orders in satisfactory condition.
If you receive a wrong, damaged or defective product, please contact us as soon as possible.
RETURN / REFUND ELIGIBILITY
A return or refund request may be considered in the following situations:
• You received the wrong product.
• The product arrived damaged.
• The product has a manufacturing defect.
• The product received is materially different from the product ordered.
REPORTING PERIOD
Customers should contact ELVAANO within 3 days of receiving the order for a return or refund request.
Requests submitted after this period may not be accepted unless there are exceptional circumstances.
PROOF REQUIRED
To help us investigate your request, we may require:
• Order number
• Customer name
• Phone number used for the order
• Clear photos of the product
• Clear photos of the packaging
• Video showing the issue, where applicable
• Unboxing video, where available
Providing an unboxing video is strongly recommended for damaged or incorrect orders because it helps us verify the condition of the package at the time of opening.
PRODUCT CONDITION
For eligible returns, the product should generally be unused and in its original condition, packaging and accessories, unless the issue itself makes this impossible.
NON-RETURNABLE SITUATIONS
A return or refund may not be accepted where:
• The customer simply changes their mind after receiving the product.
• The product has been used, damaged or altered by the customer.
• The product is damaged because of misuse.
• The customer provides incorrect delivery information.
• The customer refuses or fails to receive a correctly delivered order without a valid reason.
• The request is submitted outside the applicable return period.
• The product does not qualify under our return conditions.
HOW TO REQUEST A RETURN OR REFUND
Contact us through:
WhatsApp / Phone:
03142102406
Email:
naseemkh9001@gmail.com
Please include your order number and explain the issue clearly.
RETURN INSTRUCTIONS
Do not send any product back without contacting ELVAANO first.
If your request is approved, we will provide the appropriate return instructions.
REFUND
If a refund is approved, the refund method and processing time will depend on the circumstances of the order and the payment method used.
For Cash on Delivery orders, we may request appropriate information required to process an approved refund.
REFUND APPROVAL
Submitting a return request does not automatically guarantee a refund.
Each request may be reviewed based on the product condition, evidence provided and the circumstances of the case.
EXCHANGE
Where appropriate and subject to availability, ELVAANO may offer a replacement instead of a refund.
CUSTOMER RESPONSIBILITY
Customers are responsible for providing accurate order and delivery information and for following the return instructions provided by ELVAANO.
CONTACT
For return and refund requests:
03142102406
naseemkh9001@gmail.com
ELVAANO
Shop No. LG-9,
Madina Market, Kasi Road,
Quetta, Pakistan