Terms of service

TERMS OF SERVICE

Last Updated: [INSERT DATE]

Welcome to ELVAANO.

By accessing or using our website, you agree to comply with these Terms of Service.

If you do not agree with these terms, please do not use our website.

1. ABOUT ELVAANO

ELVAANO is an online retail brand offering selected everyday products to customers in Pakistan.

2. PRODUCT INFORMATION

We make reasonable efforts to provide accurate product descriptions, images, specifications and pricing.

However, minor differences in product color, appearance, packaging or measurements may occur due to photography, screens, manufacturing variations or supplier packaging.

3. PRICING

Product prices displayed on our website are subject to change without prior notice.

We reserve the right to correct pricing, product description or availability errors where necessary.

4. ORDERS

Placing an order does not necessarily mean that the order has been finally accepted.

For certain orders, particularly Cash on Delivery orders, we may contact the customer for confirmation before dispatch.

We reserve the right to cancel or decline an order where reasonably necessary, including cases involving incorrect information, suspected fraud, product availability issues or delivery limitations.

5. CUSTOMER INFORMATION

Customers are responsible for providing accurate:

• Name
• Phone number
• Email address where applicable
• Delivery address
• City/area information

ELVAANO is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

6. CASH ON DELIVERY

Where COD is available, the customer agrees to pay the applicable order amount to the courier at the time of delivery.

Customers should only place orders that they genuinely intend to receive.

7. CANCELLATION

Customers may request cancellation before an order is dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

8. RETURNS AND REFUNDS

Returns and refunds are governed by our Return & Refund Policy.

Customers should review that policy before placing an order.

9. SHIPPING

Shipping and estimated delivery information is governed by our Shipping Policy.

Estimated delivery times are not guaranteed exact dates and may vary because of courier or external circumstances.

10. WEBSITE USE

You agree not to:

• Use the website for unlawful purposes
• Attempt to interfere with website security
• Submit fraudulent orders
• Misuse customer support
• Copy or misuse website content without permission
• Attempt unauthorized access to our systems

11. INTELLECTUAL PROPERTY

Unless otherwise stated, ELVAANO branding, logos, text, graphics, website content and other original materials are owned by or used by ELVAANO with appropriate permission.

You may not reproduce, copy, modify or commercially use our original content without permission.

12. THIRD-PARTY SERVICES

Our website may rely on third-party services such as Shopify, courier companies, payment providers, analytics services or advertising platforms.

Those services may have their own terms and privacy policies.

13. WEBSITE AVAILABILITY

We aim to keep our website available and functional, but we do not guarantee uninterrupted access at all times.

Website availability may be affected by maintenance, technical problems, hosting issues or circumstances outside our control.

14. POLICY CHANGES

We may update these Terms of Service from time to time.

Updated terms will be posted on this page.

15. CONTACT

For questions regarding these Terms of Service:

Phone / WhatsApp:
03142102406

Email:
naseemkh9001@gmail.com

Address:

ELVAANO
Shop No. LG-9,
Madina Market, Kasi Road,
Quetta, Pakistan

By using this website, you acknowledge that you have read and understood these Terms of Service.

ELVAANO
Smart Solutions for Everyday Living